Admissions

Students must pass a background check prior to the clinical experience. A criminal record does not immediately disqualify you from Nursing Assistant training but may interfere and limit the clinical placement and future job opportunities.

Students must be able to physically perform the duties related to their course that include but are not limited to: sitting, standing, lifting, moving, and transferring patients

Should the student’s enrollment be terminated or should the student withdraw for any reason, all refunds will be made according to the following refund schedule.
1. Sparrow Healthcare Education, LLC will refund all money paid if the applicant is not accepted. This includes instances where a starting class is canceled by Sparrow Healthcare Education.
2. Sparrow Healthcare Education, LLC will refund all money paid if the applicant cancels within five business days (excluding Sundays and holidays) after the day the contract is signed or an initial payment is made, as long as the applicant has not begun training.
3. The registration fee is a fee charged to process the student application and establish a student record system. The registration fee will be obtained by Sparrow Healthcare Education, LLC if the student cancels after the fifth business day after signing the contract or making an initial payment.
4. If training is terminated after the student enters classes, Sparrow Healthcare Education will retain the registration fee plus a percentage of the total tuition in the following table:

5. If a student completes and receives certifications, the below fees will be retained in addition to the percentage of total tuition.
• HIV/AIDS 7-Hour Certification: $75.00
• AHA First Aid/CPR infant, child, adult: $50.00
6. When calculating refunds, the official date of a student’s termination is the last day of recorded attendance:
• When Sparrow Healthcare Education receives notice of the student’s intention to discontinue the training program;
• When the student is terminated for a violation of a published school policy which provides for termination; or,
• When a student, without notice fails to attend classes.
7. All refunds will be paid within 30 calendar days of the student’s official termination date.

Student records will be maintained by the school for 50 years. If the school closes, whether voluntary or involuntary, educations records or transcripts will be forwarded to the Workforce Training and Education Coordinating Board. Upon graduation, each student will be a given a copy of his or her transcript. Students may request copies by writing to Sparrow Healthcare Education with the student name, date of attendance, and the number of copies requested. Each subsequent copy is $5.00.

Sparrow Healthcare Education does not offer placement assistance, however, Sparrow Healthcare Education will offer several job fairs during the year and also is a resource for facilities to look for recommendations on candidates to hire.

Sparrow Healthcare Education records the daily attendance of each student. Records are available for student review. 100% attendance is required as this is part of the total hours of education required to receive a certification of completion.

Students are required to meet with the administrator if they have missed class and an agreed upon make-up time is established. Students can only miss one day of attendance (CNA classes)

Students who are going to be late to class or their clinical site must contact the instructor.

Medical Assistant students who are going to be late or absent from their clinical site must contact their instructor and their site supervisor.

CNA students who are late to their clinical site or class two times will be subject to dismissal from the program.

Late is defined as any time after the start of class up to 15 minutes. After 15 minutes of class the student is defined as absent. Students must stay the entire scheduled class/clinical hours.

Make-Up Work

Lessons and assignments missed can only be made up with the approval of the instructor.

For CNA students, there are no make-up days for clinical hours missed. Students are required to be in attendance. Make up hours for classroom time missed will scheduled through the school, require a CNA instructor to be present and the student will be charged a $25 fee per occurrence.

For Medical Assistant students, make-up days for clinical hours must be approved by the clinical site and instructor and must be completed prior to the end of the program.

Sparrow Healthcare Education requires that all students maintain a professional appearance at all times. Students will be required to wear scrub top and bottom on all lab and clinical days. An identification badge will be issued and must be worn at all times at school and at the clinical sites.

Students who do not come to the clinical site prepared with their identification badge and scrub uniform will be sent home.

Footwear

Shoes must be clean and in good repair. Shoes must be closed-toed.

Nails, Hair, Jewelry, and Tattoos

Fingernails must be clean and short. No nail polish or artificial fingernails (including gels) are allowed during the NAC program. This is an infection control and professional appearance issue.

Hair must be clean and color conservative. Long hair must be pulled back and secure out of face and eyes.

Tattoos must be covered to the best of your ability. No perfume, cologne, or scented lotions, or sprays are allowed. No gum or tobacco is allowed.

Students must adhere to the clinical site’s policies.

Grooming and appearance standards will be strictly enforced at all times.

The following conduct is unacceptable and will not be tolerated:

1. All forms of bias including race, religion, ethnicity, gender, disability, national origin, veteran status, and creed as demonstrated through verbal and/or written communications and/or physical acts.
2. Sexual harassment including creating a hostile environment and coercing an individual to perform sexual favors in return for something.
3. All types of proven dishonesty, including cheating, plagiarism, knowingly furnishing false information to the institution, forgery, and alteration or use of institution documents with intent to defraud.
4. Intentional disruption or obstruction of teaching, administration, disciplinary proceedings, public meetings, and programs, or other school activities.
5. Theft or damage to the school premises or damage to the property of a member of the school community on the school premises
6. Students acts of criminal behavior that place any person in imminent danger are prohibited on all school grounds.
7. Violation of the law on school premises. This includes, but is not limited to, the use of alcoholic beverages or controlled dangerous substances
8. Violation of published school policies

Students may be dismissed from the school for the following reasons:

1. Not adhering to the school’s rules, regulations, policies, and code of conduct.
2. Missing instructional time without meeting with the course instructor and Director
3. Not maintaining the minimum grade requirements
4. Not meeting financial responsibilities to the school.

The school director will notify the student in writing should it become necessary to dismiss the student. The dismissal letter will contain the date and reason for the dismissal. Prepaid tuition will be refunded according to the school’s refund policy.

Students dismissed from the school who request re-entry must put the request in writing to the school director. In cases where the student was dismissed for excessive absences, it may be possible to re-enter in the next scheduled session. In cases where the student was dismissed due to failure to maintain the minimum grade point average, it may be possible for the student to receive private tutoring and then reenter the school. In cases where the student was dismissed due to unacceptable conduct, the student may have to meet with the director before re-entering the school. The decision of the director is final and the student will receive a letter within five business days starting the decision.

Nothing in this policy prevents the student from contacting the Workforce Board (the state licensing agency) at 360-709-4600 at any time with a concern or a complaint. Students who have a complaint or who would like to appeal a dismissal must request in writing an appointment for an interview with the school director. The written request should include the following information:

1. Student’s full name and current address
2. A statement of the concern including dates, times, instructors, and if applicable, other students involved.
3. Date of complaint letter and signature of the student
4. Three dates on which the student would be available for a meeting with the school director. These dates should be within 10 business days of the complaint.

The school director will notify the student in writing of the appointment date in which the concerns or appeal should be addressed. Every effort will be made to bring an amicable closure to the concern. Should it be necessary, a panel of instructors will hear the concerns and will be asked to assist in bringing a resolution to concerns and/or appeals. The student will be notified in writing within five business days of the outcome of the meetings. Should the contract be canceled by either the student or the school the last date of attendance will be used as the date to calculate any refund in accordance with Sparrow Healthcare Education refund policy.

Sparrow Healthcare Education, LLC does not currently offer financial aid.

It is the responsibility of the student to secure and maintain access to required technology resources, including an internet connection, when taking a Sparrow Healthcare Education online or hybrid course.

An internet connection is necessary to participate in discussions and assignments, read emails, access course resources, and receive feedback from your instructor. A broadband internet connection with download and upload speeds greater than 25 Mbps is recommended.

A desktop or laptop computer is recommended for the best experience, some functionality is not compatible with phones or tablets.

Most courses include video lectures, instructional videos, etc. In order to access the audio portion of these videos it will require integrated or connected speakers.

Students enrolling in online or hybrid courses are expected to have a basic working knowledge of computers, internet use, and word processing.

All Sparrow Healthcare Education courses use the Moodle learning management system as the official platform for online instruction. A Moodle student app is available for Android and iOS.